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  1. PST Product Service & Support
  2. E-Prime 3.x
  3. Known Issues and Fixes

Known Issues and Fixes

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This section contains articles that describe issues and errors in the E-Prime 3.0 system that are not bugs (i.e., issues running on Windows 10). Symptoms of the issue are addressed. If possible, workarounds and solutions to the issue are provided.

  • TIMING: Running on a Windows 11 laptop may negatively impact timing [42409]
  • ERROR: Multiple monitor experiments run on Windows 10 or Windows 11 freeze or receive a display is too busy error (Error 11102) [35180]
  • ERROR: Experiments run on Windows 11 24H2 may freeze or receive a display is too busy error (Error 11102) [43363]
  • BUG: CoreAudio sometimes jumps back in playback when using pause and continue [42818]
  • BUG: SoundBuffer.Status not working as expected [42817]
  • ERROR: Deploying cloned images of E-Prime 3 Update 3 or later may nullify licensing [42880]
  • BUG: Sub-Object's Width and Height can be specified as 0 when the Display Device's resolution is changed to 0x0 [42814]
  • INFO: OnsetAckDelay Logging in E-Prime [42766]
  • ERROR: Troubleshooting Error Installing Sentinel LDK Run-time Environment [42553]
  • INFO: Windows 11 Hides Toolbox Scroll Bar [41670]
  • BUG FIX: Unable to edit SNTP settings in the Program Folder [41499]
  • ERROR: Installing E-Prime 3 Update 3 or later on SmartDeploy's base image may nullify licensing [40856]
  • BUG FIX: Buttons, Echo, or DisplayDevice dialog boxes appear black [40646]
  • ERROR: ASIO4ALL may cause a crash to desktop [40212]
  • ERROR: Experiment crashes to desktop when using a Nested List [40218]
  • ERROR: Experiment crashes when rotating the monitor to a portrait orientation [40219]
  • ERROR: Windows 11 Taskbar Pill Prevents Focus [38902]
  • ERROR: Running experiments remotely, with screen sharing software, or in a virtualized environment is not supported [37202]
  • ERROR: Black screen when using Buttons, Echo, or DisplayDevice dialog boxes [37090]
  • ERROR: G-Sync and FreeSync may cause freezing and runtime errors [37035]
  • ERROR: Some chipsets may have incompatibility with E-Prime Suite [35879]
  • ERROR: Troubleshooting issues related to opening data files [34478]
  • ERROR: HASP driver issues on Windows 10 (version 2004, 20H2, 21H1, 21H2) and 11 [35173]
  • ERROR: Basic Troubleshooting for Subject Station or Runtime Machines [34476]
  • ERROR: Error 11076: Invalid DisplayFrameThresholdStimDisplay value when running at a 200+ Hz refresh rate [30240]
  • ERROR: Enabling FIPS interferes with E-Prime Licensing [34454]
  • ERROR: Unable to install PST Port Driver error prevents E-Prime installation [31283]
  • ERROR: AMD or NVIDIA overlay appearing on screen when running experiments [34405]
  • INFO: SkyLake Processors and beyond [30636]
  • ERROR: How to avoid accidental pressing of special keys (Windows Key, Ctrl+Escape, etc.) [17261]
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