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  1. PST Product Service & Support
  2. E-Prime 3.x
  3. Known Issues and Fixes

Known Issues and Fixes

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This section contains articles that describe issues and errors in the E-Prime 3.0 system that are not bugs (i.e., issues running on Windows 10). Symptoms of the issue are addressed. If possible, workarounds and solutions to the issue are provided.

  • ERROR: Multiple monitor experiments run on Windows 10 (2004, 20H2, 21H1, 21H2, 22H2) or Windows 11 freeze or receive a display is too busy error (Error 11102) [35180]
  • ERROR: Installing E-Prime 3 Update 3 on SmartDeploy's base image breaks licensing [40856]
  • ERROR: Buttons, Echo, or DisplayDevice dialog boxes appear black [40646]
  • ERROR: Installing E-Prime 3 Update 3 results in an error message to reinstall due to a missing DigiCert Trusted Root G4 certificate [40374]
  • ERROR: ASIO4ALL may cause a crash to desktop [40212]
  • ERROR: Experiment crashes to desktop when using a Nested List [40218]
  • ERROR: Experiment crashes when rotating the monitor to a portrait orientation [40219]
  • ERROR: Initial responses to an Input Mask on Windows 11 not recognized in E-Prime 3.0 [38923]
  • ERROR: Windows 11 Taskbar Pill Prevents Focus [38902]
  • ERROR: Running experiments remotely, with screen sharing software, or in a virtualized environment is not supported [37202]
  • ERROR: Black screen when using Buttons, Echo, or DisplayDevice dialog boxes [37090]
  • ERROR: G-Sync and FreeSync may cause freezing and runtime errors [37035]
  • ERROR: Some chipsets may have incompatibility with E-Prime Suite [35879]
  • ERROR: Troubleshooting issues related to opening data files [34478]
  • ERROR: HASP driver issues on Windows 10 (version 2004, 20H2, 21H1, 21H2) and 11 [35173]
  • ERROR: Basic Troubleshooting for Subject Station or Runtime Machines [34476]
  • ERROR: Error 11076: Invalid DisplayFrameThresholdStimDisplay value when running at a 200+ Hz refresh rate [30240]
  • ERROR: Enabling FIPS interferes with E-Prime Licensing [34454]
  • ERROR: Unable to install PST Port Driver error prevents E-Prime installation [31283]
  • ERROR: AMD or NVIDIA overlay appearing on screen when running experiments [34405]
  • INFO: SkyLake Processors and beyond [30636]
  • ERROR: How to avoid accidental pressing of special keys (Windows Key, Ctrl+Escape, etc.) [17261]
  • INFO: Why is gray/silver in MS Paint not equal to gray/silver in E-Run [16861]
  • ERROR: Objects log with less string literals in effort to reduce "Script Too Large" errors [17916]
  • ERROR: Restoring a missing menu bar in E-Studio [29894]
  • ERROR: Avoiding and eliminating Recursive Loops from Your Experiment Structure [18096]
  • ERROR: Drawing Error #11009 on Machines Running Novell Zenworks [17976]
  • ERROR: Reduce background applications to avoid internal drawing errors [18010]
  • ERROR: Microsoft Basic Display Adapter not recommended error [25496]
  • ERROR: SlideButtons may become unresponsive on a tablet due to the Windows "Fix apps that are blurry" notification [28870]
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