ERROR: Deploying cloned images of E-Prime 3 Update 3 or later may nullify licensing [42880]

This article applies to:

E-Prime 3.0

This error was first reported in E-Prime 3.0.3.214 (Update 3).

Symptoms

An error appears that states E-Prime 3.0 must be reinstalled when launching E-Studio.

Detail

E-Prime 3.0 Update 3 (3.0.3.214) and later has additional licensing features due to the introduction of Cloud Licenses. Having E-Prime applied to the base image results in licensing issues on deployed (cloned) machines when using some cloning software.

NOTE: Issues have been reported with SmartDeploy and Clonezilla.

Solution

NOTE: You may need to attempt one or more of the following workarounds depending on your cloning software.

Workaround 1:

1) Install E-Prime 3.0.3.214 or later normally.

2) Extract the E-Prime 3.0 executable with a program such as 7-Zip. Copy the resulting files to the base image.

3) Copy the Support folder to the deployment (admin) machine as the haspdinst.exe is used to deploy the HASP driver.

4) On the base machine open Admin Control Prompt and uninstall the Hasp driver with the haspdinst.exe located in the Support folder (haspdinst.exe -kp -purge).

5) Navigate to "C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel LDK\installed" and delete the 50978 folder.

6) Deploy the image. Then push out the haspdinst.exe making sure the ep3lm.v2c, haspds_windows.dll, and haspvlib_50978.dll are in the same folder as the haspdinst.exe (that were copied to the deployment machine in step 3).

Workaround 2:

NOTE: This workaround assumes the base machine is clean and has never had E-Prime 3.0.3.214+ installed on it at any point. Uninstalling E-Prime 3.0.3.214+ will result in the error above on deployed machines. If E-Prime 3.0.3.214+ was previously installed follow steps 4-5 in Workaround 1 to attempt to remove the hasp software.

1) Remove any USB License keys connected to the base machine.

2) Extract the E-Prime 3.0 executable with a program such as 7-Zip. Copy the resulting files to the base image.

3) Copy the Support folder to the deployment (admin) machine as the haspdinst.exe is used to deploy the HASP driver.

4) Back in the base image, delete the following files in the Support folder:

ep3lm.v2c
haspds_windows.dll
haspvlib_50978.dll

5) Navigate to (uppercase) Setup.exe and run the installation.

6) Dismiss any errors during the installation. These errors are expected due to deleting the files above. Once finished, shutdown the base image.

NOTE: You will not be able to launch E-Studio after installation is complete.

Optionally, you can navigate to C:\ProgramData\Pst\E-Prime\3.0 and paste the extracted Registration.xml attached to this article (modified with your User, Institution, and Serial Number). The identity can automatically be set by using the machine name. See LICENSE: Deployment of Cloud Licenses [38187].

NOTE: Make sure to update the Registration.xml to match your build. The attached Registration.xml is specified to build 3.0.3.214.

7) After the image is deployed, push out the hasp installation (making sure the ep3lm.v2c, haspds_windows.dll, and haspvlib_50978.dll are in the same folder as the haspdinst.exe).

Workaround 3:

NOTE: This workaround assumes the base machine is clean and has never had E-Prime 3.0.3.214+ installed on it at any point. Uninstalling E-Prime 3.0.3.214+ will result in the error above on deployed machines. If E-Prime 3.0.3.214+ was previously installed follow steps 4-5 in Workaround 1 to attempt to remove the hasp software.

Push out the E-Prime 3 dependent files and the msi installer after deployment.

Workaround 4:

In your cloning software, see if there is an option to "Generalize", use sysprep to "Generalize" before making the image, etc. If that does not work, you may want to try using another cloning software such as Acronis True Image or attempt one of the workarounds above.

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