BUG: Runtime E-Run opens Registration window with blank or incorrect Customer Information [40224]

This article applies to:

E-Prime 3.0

This bug was first reported in E-Prime 3.0.3.214 (Update 3).

Symptoms

Customer Information is not passed from the installer to the E-Prime Runtime Registration screen when E-Run is first used.

If the machine had no prior E-Prime installations, the Registration fields are blank. If the machine had prior E-Prime installations, the Registration fields sometimes contain old Customer Information. If the machine's prior installations include the Evaluation version, the error below persists:

You have registered your E-Prime under an unsupported/unknown license type.

Workaround

Workaround 1:

Do not enter Customer Information during the installer. Instead, enter information when E-Run is first used. Either open E-Run or a double-click an .ebs3 file to bring up the Registration dialog.

Workaround 2:

If an Evaluation version of E-Prime 3.0 was previously installed, navigate to "C:\ProgramData\Pst\E-Prime\3.0" and delete the Registration.xml. Then launch E-Run to enter your serial number. If prompted to associate the .ebs3 file type, accept. If this fails, manually associate it when launching a .ebs3 file or reinstall the E-Prime 3.0 Runtime.

See Also:

RELEASE INFO: Known Issues in E-Prime 3.0 [27789]