BUG: Silent Installation occasionally shows prompts when launching E-Prime [26081]

This article applies to:

E-Prime 3.0

Symptoms

Silent Installation occasionally shows prompts when launching E-Prime.

Detail

E-Prime 3.0 may display prompts when attempting to silently deploy using the MSI.

Workaround

As a workaround, we recommend passing all flags on the same line. For example in Command Prompt:

msiexec /qn /i "C:\Users\%USERNAME%\Desktop\E-Prime\E-Prime 3.0.msi" USERNAME="The User" COMPANYNAME="My Institution" ISX_SERIALNUM="XXX-XXXXXXX-XXXXXXXX" SILENTREGISTRATION="1" MACHINE.AUTOUPDATE.USEMACHINESETTINGS="1" MACHINE.AUTOUPDATE.NEVERPROMPTFORUPDATES="1" MACHINE.OPTIONS.FIRSTOPEN.QUIET="1"

If you wish to create a log of the install, please use /lvoicekeywarmupx.

msiexec /lvoicewarmupx "C:\Users\%USERNAME%\Desktop\install.log" /qn /i "C:\Users\%USERNAME%\Desktop\E-Prime\E-Prime 3.0.msi" USERNAME="The User" COMPANYNAME="My Institution" ISX_SERIALNUM="XXX-XXXXXXX-XXXXXXXX" SILENTREGISTRATION="1" MACHINE.AUTOUPDATE.USEMACHINESETTINGS="1" MACHINE.AUTOUPDATE.NEVERPROMPTFORUPDATES="1" MACHINE.OPTIONS.FIRSTOPEN.QUIET="1"

If you still encounter issues with the silent flags not passing properly, you can use a startup script or reg query to update and check for the following registery keys.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Psychology Software Tools\E-Prime\3.0\CheckForUpdate]
"UseMachineSettings"=dword:00000001
"NeverPromptForUpdates"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Psychology Software Tools\E-Prime\3.0\E-Studio\Options\FirstOpen]
"Quiet"=dword:00000001

[HKEY_CURRENT_USER\Software\Psychology Software Tools\E-Prime\3.0\E-Studio\Options] 
"OpenCount"=dword:00000001 

If you are uncomfortable modifying the registery, please contact your IT department prior to making any changes.

To suppress the Registration prompt on first open, you can silently register E-Prime 3.0 by passing the information to LicenseManger.exe or by deploying the Registration.xml file.

"C:\Program Files (x86)\PST\E-Prime 3.0\Program\LicenseManager.exe" /sr /user="The User" /institution="My Institution" /serial="XXX-XXXXXXX-XXXXXXXX"

The file it creates is called Registration.xml located in C:\ProgramData\Pst\E-Prime\3.0. This can be copied and placed on all of your machines.

NOTE: The above method to set LicenseManager.exe will not work in E-Prime 3.0.3.214 (and later). You must place a prefilled Registration.xml in C:\ProgramData\Pst\E-Prime\3.0. The file must include the User name, Institution, and Serial Number. Additionally, make sure to fill out the appropriate entries build number information. You may use the extracted Registration.xml attached to this article. The attached Registration.xml is specified to build 3.0.3.214. The identity can automatically be set by using the machine name (see LICENSE: Deployment of Cloud Licenses [38187]). Alternatively, you will need to provide Additional.xml with a specified identity in C:\ProgramData\Pst\E-Prime\3.0.