ERROR: Buttons, Echo, or DisplayDevice dialog boxes appear black [40646]

This article applies to:

E-Prime 3.0

Symptoms

Experiments run on Windows 10 or 11 with Intel Arc graphics or a 12th or 13th generation Intel processor using Intel graphics causes E-Prime to improperly display EchoClient, SlideButton, SlideSlider, SlideChoice, and DisplayDevice dialog boxes.

Detail

What is a 12th generation Intel processor?

It is the 12 generation of Intel Core processors based on hybrid architecture utilizing Performance and Efficient cores. For more information, see the 12th Generation Intel processors datasheet.

How can I check if this applies to me?

Open DirectX Diagnostic Tools (i.e., dxdiag) and check to see if you are running a 12th Gen Intel processor on Windows 10 or 11.

Then, check on the Display tab to see if you are using Intel Graphics.

The DirectX Diagnostic Tools application can be opened in E-Studio by navigating to Help > About E-Studio > Tech Support > DirectX Diagnostics.

What is Intel Arc graphics?

Intel Arc is a brand of discrete graphic processing units (GPUs) designed by Intel. For more information, see the Intel® Arc™ Graphics Overview.

How can I check if this applies to me?

Open DirectX Diagnostic Tools (i.e., dxdiag) and check to see if you are running Intel Arc graphics on the Display tab.

The DirectX Diagnostic Tools application can be opened in E-Studio by navigating to Help > About E-Studio > Tech Support > DirectX Diagnostics.

What is the impact on E-Prime?

On E-Objects using an EchoClient, only the Back Color is shown. No input is displayed.

Objects are shown as black on Slides using EchoClients, SlideButtons, SlideSliders, or SlideChoices. The EchoClient Back Color can affect the color of the other issue SlideObjects.

Dialog boxes appear black when using DisplayDevice.MsgBox, DisplayDevice.AnswerBox, DisplayDevice.AskBox, or DisplayDevice.InputBox in InLine script.

Workaround

The following workarounds are possible:

Workaround 1:

Replace the SlideButtons with SlideTexts or ImageDisplays and use the HitTest method. For more information, see Response Areas for Mouse Input [30051].

Workaround 2:

Add a NVIDIA or AMD graphics card to the machine as the issue is specific to Intel.

See Also:

ERROR: Black screen when using Buttons, Echo, or DisplayDevice dialog boxes [37090]

ERROR: Multiple monitor experiments run on Windows 10 (2004, 20H2, 21H1, 21H2, 22H2) or Windows 11 freeze or receive a display is too busy error (Error 11102) [35180]

ERROR: Experiments run on Windows 10 (1903 & 1909) freeze or receive a display is too busy error (Error 11102) [30679]

RELEASE INFO: Known Issues in E-Prime 3.0 [27789]

RELEASE INFO: Operating system (Windows 11, 10, 8.1, 8, 7, Vista, and XP) support in E-Prime [18652]