ERROR: HASP driver issues on Windows 10 (version 2004 and 20H2) [35173]

This article applies to:

E-Prime 3.0

E-Prime 2.0

E-Prime 1.x

This issue has been partially corrected in E-Prime 3.0.3.80a.

Symptoms

Either installing or running E-Prime experiments on a Windows 10 (Version 2004, Build 19041.264, or Version 20H2, Build 19042.572) machine fails.

Detail

As stated in LICENSE: Downloading the latest HASP driver [27703], E-Prime requires the latest Sentinel HASP drivers for your license to work properly. However, having an older version or installing an older version of the HASP driver causes Windows 10 (Version 2004 and 20H2) to fail. The following issues have been observed:

• E-Prime is installed on a machine that is not Windows 10 (Version 2004 or 20H2). The HASP driver is not the most current driver. Attempting to update to Windows 10 (Version 2004 or 20H2) fails. For more information, see https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#419msgdesc. 
• E-Prime is not installed on a machine. The machine is upgraded to Windows 10 (Version 2004 Build < 19041.423). E-Prime installation is started with an older HASP driver and fails. This may be followed by the Window's error known as the Blue Screen of Death (BSOD):

• E-Prime is not installed on a machine. The machine is upgraded to Windows 10 (Version 2004 Build >= 19041.423 or 20H2). E-Prime installation is started with an older HASP driver and fails. This may be accompanied by the Window's compatibility error:

NOTE: This error occurs when using E-Prime 3.0.3.80a on machine running Windows 10 Version 2004 Build >= 19041.423 or 20H2. You may dismiss the error and use E-Prime normally.

Solution

This issue has been partially fixed in E-Prime 3.0.3.80a. It is "partially fixed" because the Window's compatiblity may be shown. However, E-Prime can still be used normally when the error is dismissed. We recommend upgrading to E-Prime 3.0.3.80a or later.

This build of E-Prime contains a check for HASP driver version 7.103 during installation. Additionally, the Support folder contains the updated versions (7.103) of haspdinst.exe, HaspUserSetup.exe, and haspd_windows.dll.

NOTE: E-Prime 3.0.3.80a is packed with HASP driver version 7.103, the first HASP driver known to resolve this issue. Later versions of the HASP driver may exist. To be sure to install the latest version, follow the link to Sentinel / Thales website listed in the workaround.

Workaround

These workarounds are intended only for those users who are unable to update to the E-Prime version that contains the bug fix.

Download and run the latest Sentinel HASP/LDK Windows GUI Run-time Installer from the Sentinel / Thales website either before running the Windows 10 (version 2004 or 20H2) installation or before running the E-Prime installation on a Windows 10 (version 2004 or 20H2) machine.

NOTE: A reboot of the machine may be required after installation and is recommended after any installation affecting the HASP driver. For best results, unplug the hardware key during installation.

For more information, see https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=39f264ea1b981854f12064606e4bcb2f.

See Also:

ERROR: Multiple monitor experiments run on Windows 10 (2004 & 20H2) freeze or receive a display is too busy error (Error 11102) [35180]

RELEASE INFO: Known Issues in E-Prime 3.0 Update 2 (3.0.3.80) [27789]

LICENSE: Downloading the latest HASP driver [27703]