BUG FIX: E-Studio 2.0 AboutBox does not show accurate serial number [18367]

This article applies to:
E-Prime 2.0

This bug has been corrected in E-Prime 2.0 (2.0.8.2).

Symptoms
The serial number field in the About Box of E-Studio 2.0 either displays an incorrect value or displays "Unknown". This is due to an internal error.

Solution
Upgrade to E-Prime 2.0.8.2 or later.

Workaround

These workarounds are intended only for those who are unable to update to the version of E-Prime that contains the bug fix:

Workaround 1:

Run the license manager program. Navigate to C:\Program Files (x86)\PST\E-Prime 2.0\Program and double click on LicenseManager.exe. An E-Prime 2.0 registration window will appear that displays your serial number.

Workaround 2:

Review the E-Prime entry in the Control Panel's list of installed programs. Navigate to Window's Uninstall or Change a Program applet via the Control Panel (specific steps may vary based on your version of Windows). Your serial number is displayed under the "Product ID" column.