Detail
We host our Downloads at support.pstnet.com. However, users only have access to the downloads that they are registered for. You need to sign in or create an account and register your product specific (e.g., E-Prime 3.0, EEfMRI 3.0, etc.) Serial Number under the "Your Registered Products" section. This article acts as a step-by-step guide on how to accomplish this.
Registering your Account
You need to register your account information which allows you access to the download you are seeking. This registration can be done on our Registration page. On that page you should see the following screen:
Please enter all of your information in the appropriate sections while making sure that it is all correct. Then click the submit button at the bottom-left of the page.
Setting your Password
After clicking the submit button, you will be sent an email from notify@pstnet.com with the heading "PST Product Service and Support Password". If you do not receive this email within a few minutes, check your email account's spam folder and junk email filters to see if the email was sent there. PST Support recommends to request your institution's IT department to whitelist notify@pstnet.com in the event that this occurs.
The "PST Product Service and Support Password" email contains the link to set a password for your newly created account.
Note: Each time a password reset request is made, the link in any previously-sent password reset email becomes disabled.
Signing in to the Support Site
Once you have successfully created a password, your account is fully registered and you need to go to our Support Site to access your available downloads. You should be re-directed here automatically, but you can also get there using this link. On this page, start by looking towards the top-right corner of the page to see if you either need to Sign In or are already Signed In (Sign in would instead say your name).
Registering your Serial Number
Once you confirm that you are Signed In, you first need to go to the large "Your Registered Products" area in the middle of the page and click the link "Click Here to Show Registered Products."
Once you click in that area, there is an entry field to register your serial number.
To find your E-Prime serial number, you can look for it in one of these places:
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The Registration Card that is attached to the hardware key that was shipped when you purchased E-Prime
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The invoice that was shipped at purchase
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The About box in E-Studio. Hardware product serial numbers can be located on the devices.
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The Product ID column in the Control Panel (you may have to add this column)
Simply input the serial number, make sure that it is entered correctly, and then click the Register button. Make sure to include the dashes ("-").
Checking for a Valid Support Plan
You will also be able to see if you have a valid support plan when viewing the registered serial numbers under the "Click Here to Show Registered Products" link. A valid support plan is required for all non-installation and PST Device requests.
The support plans are explained in detail here: https://pstnet.com/products/e-prime/#product-tab-2. Support plans can be purchased through our online store: http://www.psychology-software-tools.mybigcommerce.com/software/support-plans/.
Accessing Downloads
Lastly, you need to go to the large "Downloads" area in the middle of the page just below the previous section and click the link "Click Here to Show Downloads".
The products that you are registered for appear as available downloads in that area.
See Also:
INFO: How to submit a support request and check the request's status [28276]
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