FAQ: How do I change the email on my support account? [42914]

The email address on a support account can be changed by logging into the PST Support Account and doing the following:

1) Click the "Update Account Info" link on the top of the Support page.

2) Check the "Change Login Email" checkbox.

3) Specify the new email address in the "Login Email" field. Complete the Captcha and click the "Submit" button to continue.

4) Read through the "Verify New Email and Password Reset" dialog.

5) Open the "PST Product Service and Support Email Change Verification" email that is sent to the updated email address. Click the "Create new Password" link.

6)) Specify a new password and login using the updated email address and password.

NOTE: When a request is received to change the login email on an account, a notification is sent out to both the original and the new email addresses. If you receive a notification that a request was made to change the address on the account but you did not make the request, then you can cancel the change request by clicking on the Reset password link and reset the password for the original login email.

NOTE: The new email address cannot be associated with a previously-created support account. Do not create a new support account for the updated email address and then attempt to change an existing support account to this new address.