ERROR: Category Does Not Exist Error [21972]

This article applies to:
PsychMate

 

Symptoms

An error stating that the "category does not exist" appears.

Detail
This error occurs in the PsychMate Instructor software. It occurs either because there is not enough space in the "My Documents" folder or because the "My Documents" folder is mapped to a location other than the local drive.

Workaround
All files associated with Instructor accounts (i.e., sample data files, analysis files, etc.) are stored in the "My Documents\PsychMate Instructor" folder. Each Instructor account used on the machine has a separate folder that contains files for each experimental category. When logging into PsychMate Instructor, the software checks the 'My Documents\PsychMate Instructor' folder to determine if a folder for the Instructor account exists. If the account does not exist all of the necessary files are copied from the installation folder in Program Files to the "My Documents" folder.
 
Some institutions map the "My Documents'" folder to a network or server (i.e. instead of to the local machine's hard drive). In this case, all data saved to the "My Documents" directory is being saved externally (even though the folder path in Windows Explorer still says My Documents) and does not take up hard drive space on the machine. If there is not enough space on the network or server, an error occurs when PsychMate attempts to copy the necessary files to the directory for the instructor account. If this error is encountered, please contact the network administrator or IT department to determine if this policy (of mapping the "My Documents" folder to a network or server) is in effect.