An error keeps coming out when running experiment on my laptop wether with e-prime 2.0 or 3.0. It says that "Unable to create DX11 device. Use dxdiag to ensure your system has DX11 and hardware acceleration to feature level 11.0". But my laptop is installed with a higher version of DX12. Has anybody encountered the same problem? Please help me out with this.
Thanks very much!
I've encountered the same issue as well. For what it's worth, I only have problems with this on machines running Windows 10. I have experiment computers that are still on Windows 7 that don't have this problem at all -- they will run the run file just fine. So it's something to do with Windows 10 and e-prime's interaction with it. I haven't figured it out yet myself.
Thank you very much! But I'm afraid that my laptop can't be changed back to Windows 7. The technical support suggests that we need to check for some other devices' version. Bellow are the details of their advices. I haven't check them yet, hope they are useful to you. Thanks again! :)
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