Eprime 2 SP2 not obtaining valid refresh rate from GeForce 730 card (win10) despite latest drivers

Hello,

We have replaced and demoted to backup our old Win7 laptop and have obtained a new Dell desktop system with i7 processor 8gig RAM and 2Gig Ram GeForce GT 730 video card. The system came with Windows 10. Our understanding is that the E-Prime 2 with SP2 is compatible.

However, when I copied over and re-compiled our .es2 files for the tasks on the new system and launched them, I got error messages from each task that Eprime was unable to get valid refresh rate info from the display adapter, and suggested I get the latest drivers. However, I still got this message even after downloading and installing the latest NVIDIA drivers! I also went into the NVIDIA vid card configuration GUI, and tried setting the refresh to 60 hz, as well as setting display to 60 hz in Windows.

In order to get these tasks to run, I had to disable the warning message. As a result of running without the refresh infor, the timing drifts off by a good 2 s in a 6-minute task.

How can I resolve this- to enable E-prime to get the timing-refresh information?

Eprime 2 SP2 not obtaining valid refresh rate from GeForce 730 card (win10) despite latest drivers

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