BUG: Incorrect error message when launching E-Prime Go without a license or E-Run 3.0.3.214 [40377]

This article is currently being updated by our staff.

This article applies to:
E-Prime Go 1.0

 

This bug was first reported in E-Prime Go 1.0.2.57.

 

Symptoms
The following error (H0007) may occur when launching E-Prime Go when an E-Prime License is not available and E-Run version 3.0.3.214 or later is not installed:

 

 

Detail
The E-Prime Go application cannot be launched without an E-Prime License. This Bug is specific to the error message that appears when opening E-Prime Go 1.0.2.57 without a license and without E-Run 2.0.3.214.

 

NOTE: This error occurs with E-Prime Go 1.0.2.57 whenever E-Run 3.0.3.214 is not installed; it occurs if no version of E-Run has been installed as well as if E-Run 3.0.3.9, 3.0.3.31, 3.0.3.60 and/or 3.0.3.80 has been installed on(s) on the packing machine.

 

 

Solution
Attach or connect to a valid E-Prime 3.0 license before launching E-Prime Go 1.0.2.57. This will allow the application to open without an error message.

 

NOTE: E-Prime Go versions prior to 1.0.2.57 display the following error when E-Prime Go is launched without access to a license, regardless of whether a version of E-Run 3 has also been installed on the E-Prime Go computer:

 

 

NOTE: The computer that packs experiments requires E-Run. E-Run is installed when an E-Prime Suite, Subject Station, or Runtime installation is performed (INSTALL: E-Prime and Runtime Installation Details [22671]).

 

 

If the expected version of E-Run is missing from the E-Prime Go computer then the following error appears when trying to pack an experiment:

 

 

NOTE: The version that is referenced in the above error will match the version of E-Prime used to generate the ebs3 file. Multiple versions of E-Run can coexist on one machine, see INSTALL: E-Prime detects other installations on machine (multiple Subject Station versions allowed) [19364].

 

NOTE: Please follow the steps in ERROR: Using E-Prime Go results in an error message to reinstall due to missing a DigiCert Trusted Root G4 certificate [40376] if the following error message occurs: "Unexpected error. Please reinstall the application."

 

See Also:
RELEASE INFO: E-Prime Go 1.0 Known Issues [34992]
LICENSE: E-Prime 3.0 License Violation and Grace Period dialogs [23677]