This article applies to:
E-Prime 3.0
This error was first reported in E-Prime 3.0.3.214 (Update 3).
Symptoms
An error is shown that states E-Prime 3.0 must be reinstalled when launching E-Studio. Both Cloud and USB License may display one (or both) of the following errors below:
- Please reinstall E-Prime 3.0 and try again (0x1011 -1005).
- Please reinstall E-Prime 3.0 and try again (0x1022).
Detail
E-Prime 3.0 Update 3 (3.0.3.214) requires the DigiCert Trusted Root G4 certificate. The required certificate is automatically downloaded and installed via Microsoft Windows Update. However, if the certificate is not properly installed or is missing, the file signature checking mechanism fails.
The certificate can be verified by navigating to "C:\Program Files (x86)\PST\E-Prime 3.0\Program" > right-clicking on E-Studio.exe > selecting Properties > Digital Signatures tab > selecting the Psychology Software Tools, Inc certificate in the Signature list and press Details.
The certificate must be updated if it says it is not valid:
Solution
Solution 1:
To update the certificate, select View Certificate and then press Install Certificate.
We recommend installing this on the Local Machine Store Location. All other options can remain default.
NOTE: You may need to restart your machine for E-Prime to see the updated certificate.
If the issue persists and the certificate is not downloaded and installed automatically, move on to Solution 2.
Solution 2:
Download the DigiCert Trusted Root G4 certificate from DigiCert directly at:
We recommend installing this on the Local Machine Store Location. All other options can remain default.
NOTE: You may need to restart your machine for E-Prime to see the updated certificate.
See Also:
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