ERROR: HASP Driver Version 8.31 or later causes E-Prime 2.0 installation error 2753 [39149]

This article applies to:

E-Prime 2.0

Symptoms

The E-Prime 2.0 installer throws the following error if GUI Run-time HASP driver version 8.31 or later is pre-installed:

Detail

The installation of the GUI Run-time HASP driver version 8.31+ (i.e. HaspUserSetup.exe) causes an error that blocks subsequent E-Prime 2.0 installation attempts. We usually recommend you stay up to date with the latest HASP driver to troubleshoot license violations, or to prevent a BSOD before you install E-Prime 2.0 SP2 on Windows 10 2004 or later (ERROR: HASP driver issues on Windows 10 (version 2004, 20H2, 21H1, 21H2) and 11 [35173]).

After E-Prime 2.0 installation is complete, you can update to the latest version of the GUI Run-time HASP driver.

NOTE: If you are on a version of Windows prior to Windows 10 2004 and do not have any license violation warnings on a current E-Prime 2.0 installation, then you do not need to install a more recent HASP driver prior to any E-Prime 2.0 installation.

Workaround

The following workarounds are possible:

Workaround 1:

Upgrade to E-Prime 3.0. This issue does not occur on E-Prime 3.0. To upgrade your experiments, see RELEASE INFO: Upgrading Experiments to E-Prime 3.0 [23302]. If you would like to install both E-Prime 2.0 and E-Prime 3.0 on the same machine, install E-Prime 3.0 prior to installing E-Prime 2.0.

Workaround 2:

Uninstall the GUI Run-time HASP driver version 8.31 (or later), then run the version 8.23 installer attached to the bottom of this article. The same HASPUserSetup.exe from the 8.31 (or later) version gives you a Remove option when you run it again. Afterwards, run the 8.23 version installer locally with full Admin privileges.

Workaround 4:

Uninstall the GUI Run-time HASP driver version 8.31 (or later), then run the Sentinel HASP/LDK Windows Command Line Run-time Installer as the issue only occurs with the GUI Run-time installer.

Workaround 4:

Optionally, you may refrain from upgrading your machine to Windows 10 2004 or later. Only these versions of Windows require a HASP driver version 7.103 or later to prevent a BSOD. 

See Also:

RELEASE INFO: Known issues in E-Prime 2.0 [19406]

ERROR: HASP driver issues on Windows 10 (version 2004, 20H2, 21H1, 21H2) and 11 [35173]

LICENSE: Downloading the latest HASP driver [27703]

LICENSE: E-Prime 2.0 License Violation and Grace Period dialogs [19520]

INSTALL: E-Prime 2.0 Prerequisites required for installation [19325]