This article applies to:
NOTE: This topic only applies to E-Prime 1.x parallel port hardware keys.
I am receiving the following error message when I attempt to open E-Studio, "This system is in violation of the licensing agreement...attach hardware key to your computer that was shipped with your order of E-Prime".
This may be the result of a port conflict within your machine. Please work through the following checklist to determine how to resolve the problem.
- Is there an antivirus program running on the problem machine? If so, disable it. Virus scanning programs are the leading cause of problems like this, as they interfere with "normal" machine functioning.
- Is there anything else attached to the key (i.e. a printer)? If so, disconnect it and try again. While the hardware key is a pass-through and should allow an external connection, there is always a chance that that external device could be interfering with port communication.
- Can you confirm that the machine's parallel port is in "standard", "output", or "SPP" mode? This is done in the system BIOS. Since this can be complicated and is machine specific, we suggest that you have your in-house technical support check the BIOS settings for you. If the port is in Bi-Directional, ECP, or EPP, you should switch it to Standard. Otherwise, the key will not be able to be recognized properly.
- Toshiba computers have a icon in the Control Panel called "Toshiba HWSetup". If you go to the Parallel/Printer tab you can chose the setting "Standard Bi-directional". This setting allows the program to communicate with the key.
If none of the above suggestions resolve the error message then please answer the following questions and send to our web based support at http://www.pstnet.com/e-prime/support. Please include your beta serial number.
- Does this happen on any other machine?
- Is the problem machine a laptop?
- Has there ever been another version of E-Prime on this machine before?
- Please include your machine specs (i.e., Make/Model of Machine, Operating System)
- Was computer purchased new? When was it purchased?
- Are the hardware key problems consistent or occasional?
- Does your machine have an USB port?