INFO: How to perform a screen capture for technical support [17767]

Detail

To perform a screen capture:

1. Find your Print Screen button. It differs by keyboard model, but it is usually in the row closest to the top of the keyboard. Look for the third button from the right end of the row or to the right of the F12 key. It could say one of the following:
• Print Screen/Sys Rq
• PrtScn/SysRq
• PrtScn 
2. Press the Print Screen button to take a picture of the entire screen. To capture only the active window, first hold down the Alt key and then press the Print Screen button. This copies the screen capture to the computer's clipboard.
3. Open the Paint program which can be found in the Accessories or Windows Accessories folder in the Start Menu. Retrieve the image from the clipboard by holding down the Ctrl button and pressing the 'v' key to paste. Save the image.

To crop part of the saved screen capture:

1. Press the rectangular Selection tool in the toolbox. It looks like a box made of dotted lines.
2. Click on the upper-left corner of where the image should start from. While the left mouse key is held down, drag the mouse until the resulting rectangle has covered everything that should be in the image. Release the mouse button.
3. Click the Crop button to crop the image down to what was selected in rectangular Selection tool.

Please send PST screen captures as attachments to support requests. They can be helpful in diagnosing issues. Files can be attached in the box beneath your message content during a request. If you require sending multiple files, consider compressing them into a .zip file or adding additional files in later follow-up replies.