unexpected exception while checking license after upgrading to 2.0.8.73
 
PST User Forum
Home       Members    Calendar    Who's On
Welcome Guest ( Login | Register )
        



unexpected exception while checking license... Expand / Collapse
Author
Message
Posted 2/2/2010 10:53:08 AM
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Group: Forum Members
Last Login: 2 days ago @ 10:58:53 AM
Posts: 11, Visits: 33
Dear Forum,

After upgrading E-Prime Pro from version 2.0.8.22 (which worked fine before) to 2.0.8.73, I get the following error when starting EStudio:

'An unexpected exception occurred while attempting to check the license'

The setup didn't report any errors. During the setup the green USB dongle was connected which I use for version 2. I also had an older green printer port dongle connected for version 1.2. Removing the older dongle didn't help. I also tried to uninstall E-Prime 2, update the HASP drivers (to version 5.75), and reinstall with only the USB dongle connected, but with the same license failure.

The bad thing is that, after uninstalling 2.0.8.73 and reinstalling 2.0.8.22, the problem is now also present in the version that I was using before . The dongle seems to works fine when using it with version 2.0.8.22 on another PC.

Does anybody has a clue for solving this issue?

Regards, Paul Groot

PS. If I remember correctly, this dongle was upgraded before from E-Prime 1 to 2.

Post #4036
Posted 2/2/2010 12:58:55 PM
Forum MVP

Forum MVPForum MVPForum MVPForum MVPForum MVPForum MVPForum MVPForum MVP

Group: Forum Members
Last Login: Today @ 3:37:18 PM
Posts: 713, Visits: 2,756
Paul,

I would not hesitate to submit this to PST Web Support at http://support.pstnet.com/e%2Dprime/support/login.asp. Note that they strive to respond to all requests in 24-48 hours.

-- David
Post #4038
« Prev Topic | Next Topic »


Permissions Expand / Collapse

All times are GMT -5:00, Time now is 8:54pm

Powered By InstantForum.NET v4.1.4 © 2012
Execution: 0.109. 8 queries. Compression Disabled.
 
Privacy | Terms of Use | Terms and Conditions | Legal Trademarks | Authorized Use | Quality Policy
Copyright 2012 Psychology Software Tools, Inc. All Rights Reserved
Email: Info@pstnet.com | Telephone: 412.449.0078 | Fax: 412.449.0079