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Forum Newbie
Group: Forum Members
Last Login: 1/29/2009 3:03:03 PM
Posts: 1,
Visits: 6
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| I am getting an error message when trying to run an e-prime program using the SRBox we just got. The error is error 0x00004a49 "Unable to open the SRBox: 0x00000005". This runtime error pops up after the participant number is entered, but before anything else in the experiment runs. We are using e-prime 2.0 and brand new SRboxes. The SRBox and e-prime program do work on another computer that we have. Additionally, I used the SRBoxTester on the problem computer and that works too (the lights light up and the button pushes register). Further, I checked the device driver, and it is installed (just to make sure, we've already reinstalled it once). Any ideas on what is wrong or what to try next?
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Forum Newbie
Group: Forum Members
Last Login: 5/3/2009 4:50:14 PM
Posts: 3,
Visits: 10
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I am also interested in the resolution of this problem - any idea about what the potential problem could be here from any other users, or from someone at PST?
Thanks
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Forum MVP
Group: Forum Members
Last Login: 3/5/2010 1:35:19 PM
Posts: 641,
Visits: 2,010
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It appears that PST staff have not tuned in to this Forum since mid February. You might have better luck submitting issues like this directly to PST Web Support at http://support.pstnet.com/e%2Dprime/support/login.asp.
Good luck, and if PST Support gives you the answer then please post back here for the rest of us.
Thanks,
-- David McFarlane, Professional Faultfinder
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Forum MVP
Group: Administrators
Last Login: 2/16/2010 8:39:51 AM
Posts: 641,
Visits: 1,381
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David McFarlane (3/4/2009)
It appears that PST staff have not tuned in to this Forum since mid February.
PST staff members do monitor the forum and only a few do contribute. The intention for the forum is to allow users an open arena to communicate/share with each other. PST will make an effort to communicate information found in web support with the forum and through kb articles, etc. Users are encouraged to contact web support for support assistance. Users are also encouraged to post anything to the user forum also. When posting in both the forum and web support, users are encouraged to indicate that they have and provide any follow up information to benefit all forum users avoiding dangling topics.
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Forum MVP
Group: Administrators
Last Login: 2/16/2010 8:39:51 AM
Posts: 641,
Visits: 1,381
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