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Junior Member
 
Group: Forum Members
Last Login: 7/7/2010 10:31:17 AM
Posts: 10,
Visits: 123
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Hello,
I know this sounds strange, but I hope somebody will be able to help me nonetheless.
I have installed E-Prime (Version 2.0.1.127) on my Laptop. Windows XP SP3 is installed. I can open the program without problems and can also open my experiments with it. As soon as I start to write something in a Textbox or start to drag one around, the program shuts down. A windows screen appears, asking if I want to report the problem and that E-Prime has had to shut down because of technical problems.
One thing I want to mention is that during the installation of the drivers, a windows screen popped up, saying that those drivers were incompatible with the system. This has also happened on another computer with SP3, although there were no further problems.
Is there anything I can do ? I have already tried to deinstall and reinstall the program, which hasn't worked.
Thank you for your help!
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Junior Member
Group: Forum Members
Last Login: 10/8/2010 10:23:21 AM
Posts: 14,
Visits: 20
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First, you should try installing the latest E-Prime 2.0 release candidate (2.0.8.22) available via web support: Download. The Windows messages you saw during installation certainly don't have anything to do with your problem. They just indicate that the drivers installed by E-Prime are currently not certified by Microsoft. So, this is perfectly normal.
Best,
~Dave
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Junior Member
Group: Forum Members
Last Login: 7/7/2010 10:31:17 AM
Posts: 10,
Visits: 123
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Hello.
Thanks for your answer. I have installed the newer version (2.0.8.22). The problem persists. The message says: E-Studio Experiment Design Environment has discovered a problem and needs to be shut down.
When I open the "further information" page, it says something about ModName: slide.ocx and Offset 00072412.
Is there anything else I can try ?
Thank you.
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Junior Member
Group: Forum Members
Last Login: 10/8/2010 10:23:21 AM
Posts: 14,
Visits: 20
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I'm sorry that updating to the latest version didn't work for you. All other recommendations on my part could only amount to shooting in the dark, so I suggest you file a request with E-Prime web support.
Best,
~Dave
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Forum MVP
Group: Administrators
Last Login: Yesterday @ 9:44:24 PM
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Junior Member
Group: Forum Members
Last Login: 7/7/2010 10:31:17 AM
Posts: 10,
Visits: 123
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Thank you for your help.
I did not have a printer installed - I changed this just now and tried again. The program still crashes. Do I have to stay connected to the printer while working with EPrime ? Could there be a problem with using "Arial" instead of the default type ?
I tried editing text in the TextDisplay, which worked fine meaning there was no crash. The problem seems to be slide-specific.
Though I don't believe there is a resource conflict (4 gB RAM) I checked the system workload, which was under 5 %.
Could there be a connection to the Service Pack 3 for Windows XP ?
Thank you for your help !
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Junior Member
Group: Forum Members
Last Login: 7/7/2010 10:31:17 AM
Posts: 10,
Visits: 123
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Thank you for your help.
I did not have a printer installed - I changed this just now and tried again. The program still crashes. Do I have to stay connected to the printer while working with EPrime ? Could there be a problem with using "Arial" instead of the default type ?
I tried editing text in the TextDisplay, which worked fine meaning there was no crash. The problem seems to be slide-specific.
Though I don't believe there is a resource conflict (4 gB RAM) I checked the system workload, which was under 5 %.
Could there be a connection to the Service Pack 3 for Windows XP ?
Thanks again!
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Forum Newbie
Group: Forum Members
Last Login: 11/9/2010 1:00:14 PM
Posts: 1,
Visits: 2
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Bump--Has anybody found a resolution to this? I'm using 2.0.8.22, and it has crashed 4 times in the last 20 minutes while I'm entering text into extremely simplistic slides--14 words total, in three text boxes. That is ridiculous!
Thanks!!
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Forum Member
Group: Forum Members
Last Login: 8/3/2011 5:26:13 PM
Posts: 72,
Visits: 217
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Hi,
Do you enter the text 'on the display' (i.e. add a textbox, click it, write your text) or in the properties of the textobject (i.e. add a textbox, select it, go to the properties and enter the text in the designated box in the properties menu).
AFAIk E-prime has always and will always crash if you enter text in the first way, but doesn't do that if you enter your text via the properties menu.
Good luck!
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Junior Member
Group: Forum Members
Last Login: 3/7/2011 8:42:54 AM
Posts: 17,
Visits: 77
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Thanks Liwenna, this really helps. E-prime now crashes significantly less 
Less frustration, but I don't understand why they still haven't fixed this.
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