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Forum Guru
 
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Last Login: 2 days ago @ 5:23:48 PM
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Running EP2 Pro 2.0.1.109 we frequently get the following error message (also saw this with earlier releases):
The operation to load the sound timed out
Size:110250
Available:5512
Duration: 30000000
BufferFull:66150
Presented:5512
Presenting: YesWorking: Yes
TimeStart:69896
TimeOut:79897
TimeFirstPresenter:0
Line:423
ErrorNumber: -999
What can we do?
Thanks,
-- David McFarlane, Professional Faultfinder
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Forum Guru
Group: Forum Members
Last Login: 2 days ago @ 5:23:48 PM
Posts: 137,
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More detail: The sound file is 3 seconds long and 64.6 KB. The sound buffer is set to 5 seconds.
What can we do? Thanks.
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Forum Guru
Group: Forum Members
Last Login: 2 days ago @ 5:23:48 PM
Posts: 137,
Visits: 380
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So, any word on the sound timed out error?
Thanks,
-- David McFarlane, Professional Faultfinder
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Forum Guru
Group: Forum Members
Last Login: 2 days ago @ 5:23:48 PM
Posts: 137,
Visits: 380
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Any help with the sound timed out error? Or should I submit this as a support request, despite the warning on the support request page? Or will this be fixed in an upcoming release?
Thanks,
-- David McFarlane, Professional Faultfinder
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Forum Guru
Group: Forum Members
Last Login: 2 days ago @ 5:23:48 PM
Posts: 137,
Visits: 380
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I did take this up with PST support (thanks), but it does not seem right to just leave this thread hanging, so here is a little update.
First, we discovered that in addition to the sound timed out error, when sound playback did work it often came after an onset delay of many seconds. Then, after repeated attempts, PST support was able to replicate these problems on their own Vista system.
In futher tests of my own, I found that sound playback worked well with EP1 under Vista, and with EP2 under XP (I did not bother to test EP1 under XP). Problems occurred only with EP2 under Vista.
This may be fixed in a future release of EP2. In the meantime, our only workarounds for playing sounds with E-Prime are to either use EP1 instead of EP2, or to run EP2 under Windows XP instead of Vista.
-- David McFarlane, Professional Faultfinder
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Forum Guru
Group: Forum Members
Last Login: 2 days ago @ 5:23:48 PM
Posts: 137,
Visits: 380
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Update: I installed EP2.0.8.22 and tested again. The sound timed out error still occurs, and on occasions when my little test program does not fail, the sound occurs with onset delays up to several seconds.
So to review, sound output works well with EP1 under XP or Vista, or EP2 under XP, but fails with EP2.0.8.20 under Vista. Perhaps PST will fix the Vista sound incompatibility in a future release.
-- David McFarlane, Professional Faultfinder
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