"This system is in violation of the license agreement". E-studio starts up, but everything is greyed out, except "properties", "run" and "about". properties doesn't "do" anything. "file" only leads to the exit.

I've checked the usb-port to see if that's the problem, to no avail. The little green thingy is burning red. I'm not sure what to do? Any help would be appreciated!

Thanks!

http://www.pstnet.com/e-prime/support/download.asp?Type=E-Prime

If you continue to have issues, the problem could be with the hw key or security/configuration with Windows all of which can be resolved.  Please take a look at the steps at http://support.pstnet.com/forum/FindPost923.aspx

Please let us know what you find.

-Brandon

I have gone through both sites, but still can't find the problem. I have the latest version of E-prime, apparently. I have run the following from http://support.pstnet.com/forum/FindPost923.aspx:

"7)     Download and run http://www.pstnet.com/downloads/e-prime/2.0/temp/LicenseAdminDiag.exe with your hw key attached and return any .bin and .xml files that are placed on your desktop to web support"

and have four files. Where can I send them to (I really don't think I should post them here in the forum)?

Or should I just reinstall everything and start anew?

Thanks again,

Paul.

-Brandon

I used to be an user of the first version of E-Prime. I bought the second one recently. With E-Prime 1, it was allowed to open a script with E-Studio a few times WITHOUT the hardware key, what was very convenient. It seems that it is not the case anymore with E-Prime version2, as, when I don't put the hardware key, no file can be opened, as it was previously described in this discussion. Will it be different in the future?

Many thanks 

-Brandon